Join the team at LOLA

We founded LOLA with a simple and seemingly obvious idea: women shouldn't have to compromise when it comes to feminine care.

Like most women, we'd been using the same products since we were teenagers — unapproachable brands we bought by default every time we ran to the drugstore ill-prepared. While we're the first to admit we don't always exercise, eat right, or get enough sleep, we do always make a conscious effort to make smart choices (especially the easy ones). So, when we found out that feminine care brands — the same ones we've been loyal to all these years — aren't required to disclose exactly what's in their products, it made us wonder: what's in our feminine care?

Meet LOLA: 100% organic cotton feminine care with no additives, chemicals, fragrances, or dyes. Our products provide superior protection and are delivered in customizable shipments right to your door. If we care about what's in the food we eat and the beauty products we use, this shouldn't be any different.

We're looking for amazing talent to join our team and build a better, more natural feminine care brand. If you support our mission and want to work on an incredibly fun and entrepreneurial team, we would love to chat with you.

Apply now

LOLA is looking for a wildly creative and execution-oriented marketing manager to work directly with the director of marketing to develop the brand marketing strategy. You’d be an early hire at a growing startup — so you should thrive in a fast-paced environment, be extremely flexible, have a can-do attitude, and be willing to pitch in where needed!

What you'll do:
  • Drive online and offline brand activations, owning the end-to-end process from ideation to execution for small monthly and larger quarterly activations
  • Conceive of interactive, creative, and press-worthy brand experiences to engage with our community and drive conversation about ingredients transparency in feminine care
  • Work with our press team to develop a proactive press strategy to ensure we are part of relevant conversations in women’s health, targeting relevant media, podcasts, speaking events, and more
  • Work cross-functionally with the LOLA team to create campaigns around key moments including product launches and business milestones
  • Develop, manage, and execute on high impact brand partnerships and collaborations (e.g., co-branded apparel and events)
  • Set long term performance KPIs for brand activations and measure results of each activation and strategy to inform our go-forward thinking
  • Project manage the development of creative assets including photos, videos, and on-site assets.
  • Build the content strategy, and contribute to content planning and content calendar development for our nascent blog, The Broadcast. Build and manage our writer pipeline, contribute as a writer and editor, and manage founder content strategy and contributions
Who you are:
  • You have 2+ years working in a marketing role at a direct to consumer brand or brand agency. Start-up experience is a major plus.
  • You have developed and executed on activations/events, press and/or content strategies in some capacity, and you understand how brand and content strategies should be measured to understand impact
  • You are a whiz with copy and have some experience writing both long- and short-form copy and have a reputation for being a huge grammar nerd
  • You are extremely resourceful and can do a lot with a little (in other words, make a splash on a shoestring budget)
  • You are extremely organized, have excellent communication skills, and are a natural self-starter
  • You have a phenomenal sense of humor, wit, and must love talking tampons

Must be based full-time in NYC or willing to relocate.

Interested? Email jobs@mylola.com

LOLA is a venture-backed startup transforming the feminine care market. We deliver organic feminine care products direct-to-consumer via our subscription service. Based in NYC, we recently closed a $7M Series A led by Spark Capital and have been featured in many publications, including The New York Times, Vogue, and Fast Company.

We’re looking for MBA Interns to join our team starting in June 2017. During our 10-week program, you’ll have the opportunity to work directly with our leadership team on a strategic project in Marketing or Operations, and get hands-on experience across the business. You’ll get an inside peek at what it takes to grow an early-stage startup. If you support our mission and want to work on an incredibly fun and entrepreneurial team, we would love to chat with you.

What you'll do:
  • Work with our senior management team to craft a high-impact project within either Marketing or Operations. For example, a past project was building our charity program, including evaluating potential models, picking partners, and implementing the program
  • Create a detailed work-plan with key milestones to ensure completion of the project within ten weeks, own and manage timeline
  • Own all aspects of strategy and execution for this project, including high-level business implications and cross-functional impact of the final recommendation
  • Prepare a recommendation on the go-forward strategy of the project, which you will present to the full team in your final week
  • Pitch in where needed across the organization, including in customer service, analytics, and business development
  • Interact with key stakeholders across the company including Marketing, Operations, Product and Strategy
Who you are:
  • MBA candidate, Masters in Industrial Engineering candidate, or similar at a top-tier institution
  • A scrappy self-starter who knows how to prioritize and take ownership without a lot of structure or guidance
  • Both analytical and creative: you have lots of ideas, but also know how to execute them and measure their impact
  • Strong Excel and/or Google Spreadsheet skills
  • Can develop tools and processes that can be scaled
  • Have a can-do attitude, willing to pitch in where needed
  • Phenomenal sense of humor, must love talking tampons

Must be based full-time in NYC or willing to relocate.

Interested? Email jobs@mylola.com

LOLA is a venture-backed startup transforming the feminine care market. We deliver organic cotton feminine care products direct-to-consumer via our subscription service. Based in NYC, we recently closed a $7M Series A led by Spark Capital and have been featured in many publications, including The New York Times, Vogue, and Fast Company.

We’re looking for an Office Manager to join our growing team and help keep us organized! This role would include on-going office and administrative tasks, as well as special projects such as leading the search for a new office. If you support our mission and want to work on an incredibly fun and entrepreneurial team, we would love to chat with you.

What you'll do:

Manage on-going office operations:

  • Coordinate weekly team meetings and lunches
  • Plan and organize monthly team outings and larger events (i.e., holiday party, fall retreat)
  • Manage office supplies inventory, including placing on-going orders, verifying receipt of supplies, and evaluating new office products and vendors
  • Order and ensure delivery of supplies for new team members, as needed

Lead office-related special projects:

  • Work directly with the Co-Founders to lead the search for (and furnish/decorate) new office space as we grow
  • Assist with marketing initiatives: ensure that we have enough product in-house, manage packing processes for sampling/press initiatives, and coordinate pick up/delivery
  • Pitch in where needed, including: packing boxes, writing thank-you notes, answering customer emails, and making the LOLA office a great place to work
Who you are:
  • At least 1 - 2 years out of college
  • Have had at least one prior role as an office manager or executive assistant
  • Extremely organized and detail-oriented
  • Excellent interpersonal and communication skills
  • Have a strong interest in ecommerce and are excited to help us build a new company
  • Have a can-do attitude, willing to pitch in where needed
  • Phenomenal sense of humor, must love talking tampons

Must be based full-time in NYC or willing to relocate.

Interested? Email jobs@mylola.com

LOLA is looking for a Customer Experience Manager to own LOLA’s day-to-day customer operations and provide exceptional service to our customers. You will be responsible for hiring and managing LOLA’s CX Associates, building and managing the infrastructure to support customer interactions, leading by example in daily customer interactions, and reporting on insights to drive impact in all areas of our business. You will also be tasked with strategic oversight of the pillar, ensuring we’re able to build a community of loyal subscribers and going above and beyond in every interaction.

What you'll do:
  • Manage day-to-day customer operations, which includes responding to customer inquiries, solving service issues, and ensuring our customer experience is best-in-class
  • Recruit, interview, hire, manage, and develop CX associates, including managing the schedule for CX hours and supervising the quality of all customer interactions
  • Establish and manage KPIs and track via dashboard on a daily/weekly basis, identifying customer trends in real time and communicating learnings/actionable items to the team
  • Manage our CX infrastructure, building out new channels for customer communication when appropriate
  • Synthesize customer feedback into strategic recommendations and channel feedback to all areas of the business, such as technology, marketing, operations, and product
  • Strategize ways to improve our service, streamline processes, optimize each customer’s experience and create signature moments with every brand interaction
  • Proactive customer research efforts – loyalty, outreach, focus groups and synthesizing that feedback/data to drive results
  • Develop and maintain all internal/external-facing CX collateral: style guide, communications guidelines, internal product FAQs, voice of LOLA, scorecard to train internal team, macros, website FAQs
  • Conceive of and execute on creative ways to go above and beyond in engaging our customer community
Who you are:
  • Empathetic, patient, and adaptable with an entrepreneurial spirit and strong work ethic
  • 2-4 years working on a CX team where you were a consistent outperformer and are now ready to build your own team
  • Clear and warm communicator in all formats (email/phone/chat)
  • Familiarity with ecommerce and love to teach people about new and exciting technology
  • A knack for building rapport with people quickly and easily
  • Eager to learn, grow, and develop your professional skills
  • Ability to problem solve and think on your feet using quantitative and qualitative data
  • Fluent in CRM and social platforms used in customer interaction (Facebook, Twitter)
  • Excellent sense of humor, must love talking tampons

Must be based full-time in NYC or willing to relocate.

Interested? Email jobs@mylola.com

LOLA is a venture-backed startup that is transforming the feminine care market. We strive to give customers convenient access to natural products via our 100% organic cotton menstrual product subscription offering. Since launch, LOLA has been featured in Vogue, TechCrunch, and FastCompany, to name just a few. We are growing fast and we need your help!

LOLA is looking for an experienced Logistics Associate to help manage the demand planning, vendor relationships, production cycles and logistics of our physical product and packaging needs, from manufacturing to delivery to our warehouse. You will drive improvements to our supply chain and operations strategies by managing relationships with suppliers, contract manufacturers, and other vendors to ensure the timely production of purchase orders and maintenance of quality standards, while building long-term relationships on terms that are favorable to the company. You’d be an early hire at a growing startup — so you should thrive in a fast-paced environment, have a can-do attitude, and be willing to pitch in where needed!

Responsibilities:
  1. Existing Vendor Development & Management: Creating the framework to manage existing vendors, ensuring all vendors who work with LOLA can and will continue to:
    1. adhere to LOLA’s partner guidelines for product quality, ingredients transparency, materials sourcing, testing infrastructure, and environmental standards;
    2. support production demand for all or a subset of LOLA’s product categories, delivering products and quantities on time and at the optimal cost;
    3. meet all commercial requirements set forth in purchase orders;
    4. perform well against LOLA’s vendor standards as established in LOLA’s VCOM; and
    5. prioritize LOLA’s purchase orders alongside rapid growth
  2. Ongoing Production Management: Create, manage, and track production for our inventory across a diverse suite of products to a level that can support fast growth and demand, reporting on key functional metrics to:
    1. ensure accurate order volumes based on 12 month forecasting as set by lead times, unexpected issues, and goals surrounding inventory turns and days on hand;
    2. work with the Operations and Marketing teams to align on purchase quantities, finalize order details, and manage the production schedule to ensure on-time delivery of finished goods for dispatch;
    3. manage any and all issues regarding production, ensuring that there is always an appropriate buffer; and
    4. communicate any applicable updates on production to cross-functional teams and senior management
  3. Analytics and Process: Bring an analytical focus to the production and logistics process, including:
    1. identifying, measuring, synthesizing, and reporting out metrics for vendor scorecards, coming to the table with solutions on how to optimize further;
    2. networking with best-in-class companies to understand how we can improve; and
    3. consistently developing tools to more accurately measure effectiveness
Qualifications:
  • 2-5 years in an analytical, data-driven supply chain, product management, and/or operations role
  • Comfortable with and able to thrive in ambiguity
  • Experience managing multiple work streams in a fast-paced, challenging and rigorous environment with the ability to shift priorities to meet rapidly evolving business needs
  • Strong written and verbal communication/presentation skills, comfort presenting to senior leadership in a concise and effective manner
  • Support vendor negotiations by understanding the tradeoff between long-term wins and short-term goals
  • Ability to collaborate and drive cross-functional consensus
  • Ability to identify data needs, structure analyses, perform the analyses, synthesize, and arrive at solutions and takeaways for senior management
  • Ability to build lasting relationships with external partners and grow with them
  • Ability to exercise independent judgment and discretion consistent with the company's strategic pillars and values
  • An eagerness to learn and tackle any issue that may arise
  • High eQ, “get-it” factor

Must be based full-time in NYC or willing to relocate.

Interested? Email jobs@mylola.com

LOLA is a venture-backed startup that is transforming the feminine care market. We strive to give customers convenient access to natural products via our 100% organic cotton menstrual product subscription offering. Since launch, LOLA has been featured in Vogue, TechCrunch, and FastCompany, to name just a few. We are growing fast and we need your help!

We’re looking for a video production intern to join our team starting in June 2017. During our 10-week program, you’ll have the opportunity to work directly with our marketing team to create and execute on a video content strategy to help build brand awareness and drive sales. You’ll get hands-on experience producing, directing, editing, and measuring performance of video assets. Plus, get an inside peek at what it takes to grow an early-stage startup. If you support our mission and want to work on an incredibly fun and entrepreneurial team, we would love to chat with you.

What you'll do:
  • Create and execute on video strategy across the internship period with goal of increasing brand awareness and driving sales for LOLA’s subscription service
  • Write, direct, film, and edit video content to be used across social media, press, and the LOLA site
  • Implement testing plan to derive key insights that drive video success
  • Create a detailed work-plan with key milestones to ensure completion of the project within ten weeks, own and manage timeline
  • Prepare a recommendation on the go-forward strategy of the project, which you will present to the full team in your final week
Who you are:
  • BA or MFA student at a top-tier school pursuing a film degree or degree in a related field
  • Have a strong understanding of content marketing
  • Have a portfolio of personal or professional film projects that your personal style and visual point of view
  • A scrappy self-starter who knows how to prioritize and take ownership without a lot of structure or guidance
  • Have a can-do attitude, willing to pitch in where needed
  • Phenomenal sense of humor, must love talking tampons

Interested? Email jobs@mylola.com